Many, if not most, of the challenges facing law firms around the country stem from generational differences. The gap between various generations in the workplace contributes poor communication, HR issues, marketing obstacles, and more. Instead of finger pointing and meme sharing, lawyers and staff should aspire to develop a better understanding of their colleagues’ motivations, perspectives, and fears. Through a commitment to empathy and a desire to “meet people where they are”, law firms can improve their recruitment and hiring process, boost retention, enhance profitability, and make for a healthy firm environment. Firm administrators have a unique opportunity to play a vital role in this process, and this session will share proven tips and practices on shrinking the generational gap.

SHRM Credit:  1.00 PDC

CLM^®Application Credit: 1 hour(s) of Communication Skills

CLM^® Application Credit for Functional Specialists: 1 hour(s) in the subject area of Human Resources Management (HR) towards the additional hours required of some Functional Specialists to fulfill the CLM application. 

CLM^® Recertification Credit: 1 hour(s) in the subject area of Human Resources Management (HR) 

Sponsored by Johnson Kendall Johnson and Minnesota Lawyers Mutual